As AI is encroaching on the ombuds world, we have to ask ourselves: are we protecting our visitor's data? should we incorporate certain AI tools? which tools are safe? what are the concerns? This video frames the conversation of how should ombuds view AI tools. Then ombuds offices discuss their concerns and share useful tools. Finally, we take a look at what AI tools are in development. While it is impossible to say what tools...
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Premise: Conflict is a normal and natural occurrence of interacting with one another. The cost of resolving conflict is negligible relative to the cost of leaving conflicts unresolved. Observations: Conflicts...
By Tony Belak